×
Sellora offers a return and replacement policy governed by product categories. Return options such as refunds, replacements, or exchanges are available depending on the item purchased and are subject to the terms below.
Most items sold on Sellora.com are eligible for return within 30 days of delivery. However, specific categories may have different return timelines based on the nature of the product.
All returns must be initiated within the timeframe mentioned on the respective product page. Items must be returned in their original condition, along with all tags, packaging, accessories, user manuals, and warranty cards (if applicable). Certain products may be eligible for a single replacement only. Category-Wise Return Window Policy
| Category | Returns Window, Actions Possible and Conditions |
|---|---|
| Apparel & Accessories | 30 Days – Refund or Replacement/Exchange |
| Baby Products | 30 Days – Refund or Replacement/Exchange |
| Books | 30 Days – Refund or Replacement/Exchange |
| Electronics Accessories | 30 Days – Refund or Replacement/Exchange |
| Electronics & Small Appliances | 30 Days – Refund or Replacement/Exchange |
| Furniture | 30 Days – Refund or Replacement/Exchange |
| Garden & Outdoor | 30 Days – Refund or Replacement/Exchange |
| High-End Electronics & Large Appliances (Selected Brands) | 7-Day Service Center Replacement or Repair Only. For DOA or Warranty Issues, Please Contact The Brand’s Service Center. |
| Home & Kitchen | 30 Days – Refund or Replacement/Exchange |
| Industrial & Professional | 30 Days – Refund or Replacement/Exchange |
| Jewelry & Shoes | 30 Days – Refund or Replacement/Exchange |
| Luxury | 30 Days – Refund or Replacement/Exchange |
| Mobile (Selected Brands) | 7-Day Return or Replacement For Defects or Wrong Items. For DOA or Warranty Issues, Contact The Brand’s Service Center. |
| Office Product & Stationery | 30 Days – Refund or Replacement/Exchange |
| Pet Supplies | 30 Days – Refund or Replacement/Exchange Food & Supplements are Non -Refundable Due To Food Safety Reason |
| Sports and Outdoors | 30 Days – Refund or Replacement/Exchange |
| Toys & Games | 30 Days – Refund or Replacement/Exchange |
| Travel, Backpacks, Handbags, and Luggage | 30 Days – Refund or Replacement/Exchange |
| No-Questions-Asked Products | 30 Days – Refund or Replacement/Exchange |
For all return-eligible items, the issue will be assessed through online troubleshooting, tele support, or technical visits as needed.
Products marked as "non-returnable" on the product page.
Hygiene-related items such as innerwear, cosmetics, Beauty & Personal care products unless delivered in a damaged/defective condition.
Perishable goods, customized products, or digital downloads.
Following are the processing timelines after product is received by us or when the seller notifies us of the receipt of the products.
| Refund Method | Refund Processing Time |
|---|---|
| Credit/Debit Card | Up to 10 business days |
| Pre-Paid Credit/Debit Card | Up to 30 business days |
| PayPal | Up to 30 Business Days Depending On Your Financial Institution |
| EBT/SNAP Card | Up to 5 Business Days |
| Healthy Benefits Plus OTC Card | Up to 5 business days |
| Affirm | Up to 5 Business Days |
| Third Party Gift Card | Up to 10 Business Days, May Take longer if linked To An International Bank |
For items valued over $600, we recommend insuring your return shipment to protect against potential loss or damage in transit. International returns (including from U.S. territories) over $750 may not be eligible for reimbursement of customs duties or import taxes. Certain product categories may be subject to a restocking fee of up to 20%, as clearly indicated on the item's product page.
Sellora reserves the right to withhold refunds or perform additional verification in the following cases:
Items returned without original packaging, accessories, or in used condition False or fraudulent return claims Repeated return abuse or violation of our return policy
© 2024-2025 Sellora, LLC