1. What is Sellora?

Sellora is an online marketplace that connects buyers and sellers, offering a wide range of products across various categories.

2. How do I create an account?

To create an account, click on the "Sign Up" button on the homepage. Fill out the required information, including your email address and a secure password. You will receive a confirmation email to verify your account.

3. How can I place an order?

• Browse our categories or use the search bar to find products.
• Click on the product for more details.
• Select your desired quantity and click "Add to Cart."
• When you're ready to purchase, go to your cart and click "Checkout."
• Follow the prompts to enter your shipping information and payment details.
  

4. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, net banking, and popular e-wallets. You can choose your preferred method during checkout.

5. Can I track my order?

Yes! Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment in real-time.

6. What is your return policy?

We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 30 days for a full refund, provided it’s in its original condition. For detailed return instructions, visit our Return Policy page.

7. How can I contact customer support?

You can reach our customer support team via the "Contact Us" page on our website. We are available through email, live chat, and phone support.

8. Do you offer international shipping?

Currently, we offer shipping within Unite States. We are working on expanding our shipping options to international destinations in the future.

9. How can I become a seller on Sellora?

To become a seller, click on the "Become a Seller" link on our homepage. Fill out the application form, and our team will review your request. Once approved, you can start listing your products.

10. Is my personal information secure?

Absolutely! We prioritize your privacy and use industry-standard encryption to protect your personal information. Please review our Privacy Policy for more details.

11. How do I reset my password?

If you’ve forgotten your password, click on the "Forgot Password?" link on the login page. Follow the instructions to reset your password via the email linked to your account.

12. Can I modify or cancel my order?

You can modify or cancel your order within a short period after placing it. To do so, contact our customer support as soon as possible.

13. What if the item I received is damaged or defective?

If you receive a damaged or defective item, please contact our customer support within 48 hours of delivery. We’ll guide you through the return process and ensure you receive a replacement or refund.

14. How do I leave a review for a product?

To leave a review, navigate to the product page of the item you purchased. Scroll down to the review section, select a star rating, and write your feedback. Your review will be posted after authenticated

15. What are the shipping costs?

Shipping costs vary based on the size, weight, and destination of the package. You can view the shipping fee during the checkout process before finalizing your order.

16. How long does delivery take?

Delivery times depend on your location and the seller’s shipping method. Generally, you can expect delivery within 3-8 business days. You’ll receive an estimated delivery date at checkout.

17. Can I use discount codes?

Yes! If you have a discount code, enter it during the checkout process to apply the discount to your order total.

18. What should I do if I encounter a technical issue on the website?

If you experience any technical issues, try refreshing the page or clearing your browser’s cache. If the problem persists, contact our customer support for assistance.

19. Are there any membership or subscription fees?

There are no membership or subscription fees to shop on Sellora. All users can browse and purchase products without opt membership.

20. Can I save items for later?

Yes! You can add items to your Wishlist by clicking the heart icon on the product page. This allows you to save products for future reference.

21. How do I update my account information?

To update your account information, log in to your account and go to the "Account Settings" section. From there, you can edit your personal details, Delivery address, and payment information.

22. What happens if I forget my account email?

If you forget the email associated with your account, try to remember any other emails you may have used. If you still can’t find it, please contact customer support for assistance.

23. Can I request a specific delivery date?

While we can’t guarantee specific delivery dates, you can leave a note during checkout with your preferred delivery timeframe. We’ll do our best to accommodate your request.

24. What should I do if my order is delayed?

If your order hasn’t arrived by the estimated delivery date, check the tracking information first. If it still appears to be delayed, please contact our customer support for help.

25. Are there any restrictions on purchasing?

Some products may have age restrictions (like alcohol or certain electronics) and can only be purchased by users of a specific age. Please check product details for any such restrictions.

26. Do you have a mobile app?

Yes! Our mobile app is available for both Android and iOS. You can download it from the Google Play Store or Apple App Store for a convenient shopping experience.

27. What should I do if I suspect fraud or unauthorized use of my account?

If you suspect any fraudulent activity or unauthorized use of your account, please change your password immediately and contact our customer support to report the issue.

28. Do you offer gift cards?

Yes, we offer gift cards! You can purchase them directly from our website and send them to friends or family via email.

29. Can I sell products internationally on Sellora?

Currently, international selling is not supported. Sellers can only list products available for shipment within United States.

30. How do I unsubscribe from promotional emails?

If you wish to unsubscribe from our promotional emails, click the "Unsubscribe" link at the bottom of any promotional email you receive, or adjust your email preferences in your account settings.