At Sellora, we prioritize the security of your account and personal information. Follow these guidelines to keep your account safe and address any concerns about unrecognized activity.

Stay Vigilant Against Suspicious Activity

Avoid opening suspicious emails or clicking on links they may contain. If you receive an email claiming to be from Sellora that seems unusual, do not engage with it. Instead, contact our support team directly via the Chat with Us button on Sellora.com.

Unrecognized Charges or Orders

If you notice a charge from Sellora.com on your bank or credit card statement that you don’t recognize, your payment method may have been compromised. For immediate assistance, select the Chat with Us button on Sellora.com and type "Unrecognized Charges" in the chat window.

Steps to Take for Unrecognized Charges or Orders

• Contact Your Financial Institution: Reach out to your bank or credit card provider immediately to report unauthorized charges and dispute them. Your financial institution is best equipped to help recover funds.
• Reset Your Password: Log in to your Sellora account and update your password to a new, secure one. Ensure it’s at least 8 characters long, with a mix of uppercase and lowercase letters, and includes a number or special character.
• Remove Saved Payment Methods: Delete any saved credit card or payment information from your Sellora account to prevent further unauthorized use.
• Secure Other Accounts: If you use the same email and password combination for other websites or services, update those passwords immediately to protect your broader online presence.

Closing Your Account

If you prefer to close your Sellora account and start fresh for added peace of mind, our team is here to help. Use the Chat with Us button on Sellora.com, and we’ll guide you through the process.

We’re committed to safeguarding your information and ensuring a worry-free shopping experience. If you have any concerns or need assistance, our Customer Support team is available via the Chat with Us button on Sellora.com.