At Sellora, we strive to deliver your orders efficiently, but multiple item orders may have unique handling. Here’s what you need to know:

Multiple Item Order Details

• Shipped from Multiple Locations: Your items may be dispatched from different Sellora fulfillment centers.
• Separate Arrivals: Items may arrive in separate packages, each with its own tracking number.
• Track Your Order: Visit your Purchase History on Sellora.com to check if your order has been split into multiple packages.
• Missing Items?: If you’ve received all packages but are still missing items, contact our support team via the Chat with Us button on Sellora.com.

Deliveries from Sellora Fulfillment Centers

• Out-of-Stock or Replaced Items: Review your email receipt to see if an item was out of stock or substituted. If you were charged for a missing item, reach out using the Chat with Us button.
• Missing Entire Order?: Check the delivery confirmation photo sent via email. Does the location (e.g., door or porch) look familiar?
  • Incorrect Delivery Location: If the photo shows an unfamiliar location, verify your address on Sellora.com. You can also cross-check it on Google Maps to ensure the location marker is accurate.
  • Still Can’t Find Your Package?: Contact our Customer Support team via the Chat with Us button on Sellora.com for assistance.

We’re Here to Help!

Sellora is committed to ensuring you receive every item you order. If you encounter any issues with your delivery, our team is ready to assist. Use the Chat with Us button on Sellora.com to resolve any concerns quickly.