If you received a delivery notification but can’t find your order, follow these steps to locate your package or resolve the issue with Sellora.

For Shipped Orders

If your Purchase History on Sellora.com indicates your package was delivered but it’s missing:

• Inspect the Drop-Off Area: Check around the delivery location, such as porches, mailboxes, or side entrances.
• Review Delivery Confirmation: Look at the delivery details in your Purchase History for any notes or photos provided by the carrier.
• Ask Around: Check with household members or neighbors to see if they received or moved the package.
• Verify Your Address: Ensure the address in your Sellora account is correct, with no typos in spelling, street numbers, or apartment details.
• Wait Two Business Days: Occasionally, carriers mark packages as delivered before they arrive. Allow two business days for the package to appear.
• Contact Support: If the package still hasn’t arrived after two business days, use the Chat with Us button on Sellora.com to get assistance.

For Local Deliveries

If your Purchase History shows a local delivery was completed but you can’t locate it:

• Check the Delivery Photo: Review the delivery confirmation photo sent via email or in your Purchase History. Does the door, porch, or location look familiar?
• Wrong Location?: If the photo shows an unfamiliar place, verify your address on Sellora.com. You can also check it on Google Maps to ensure the location pin is accurate.
• Contact Support: Reach out to our team using the Chat with Us button on Sellora.com for help.
• Request a Refund: If the package cannot be located, initiate a return through your Purchase History to request a refund.

Prevent Future Issues with Delivery Instructions

To ensure smooth deliveries, update your delivery preferences before checking out:

• Property Type: Specify if it’s a house, apartment, or business.
• Access Codes: Provide door or call box codes for secure entry.
• Delivery Instructions: Add notes like “leave at back door” or “place behind planter.”
• Signature Requirements: Indicate if any items require a signature.
• Business Hours: Note specific hours for business addresses.
• Delivery Point: Clarify the preferred drop-off spot (e.g., front porch, lobby).

You can add these details in your Sellora account or during checkout to help our delivery team get it right.

We’re Here to Help!

Sellora is dedicated to ensuring you receive your orders. If you’re unable to locate your package or need further assistance, contact our Customer Support team via the Chat with Us button on Sellora.com.