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Terms of Use

Effective Date: April 20, 2025

Please review these Terms of Use carefully.

IMPORTANT: THESE TERMS OF USE CONTAIN A MANDATORY ARBITRATION PROVISION THAT, AS FURTHER SET FORTH IN SECTION 18 BELOW, REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES. THIS MEANS THAT YOU AND SELLORA, LLC ARE EACH GIVING UP THE RIGHT TO SUE EACH OTHER IN COURT OR IN CLASS ACTIONS OF ANY KIND. IN ARBITRATION, THERE IS NO JUDGE OR JURY AND THERE IS LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT.

1. Introduction

Welcome to the services and products provided by Sellora, LLC. These Terms of Use govern your access to and use of the Sellora Services. By using the Sellora Services, you affirm that you are of legal age to enter into these Terms of Use, or, if you are not, that you have obtained parental or guardian consent to enter into these Terms of Use and your parent or guardian consents to these Terms of Use on your behalf. If you violate or do not agree to these Terms of Use, then your access to and use of the Sellora Services is unauthorized. Additional terms and conditions may apply to specific products or services offered by Sellora, LLC. Those terms and conditions can be found where the relevant product or service is offered on sellora.com and are incorporated into these Terms of Use by reference.

DEFINED TERMS: In these Terms of Use:

  • When we say “Sellora,” we mean Sellora, LLC, and any subsidiaries, affiliates, directors, officers, employees, and agents. We also refer to Sellora as “we,” “us,” and “our.” When we say “Sellora Entities,” we mean Sellora; its suppliers, vendors, contractors, and licensors.
  • When we say “Sellora Services,” we mean sellora.com, the Sellora mobile applications, and all related functionality, services, and Content offered by Sellora on or through sellora.com or its mobile applications.
  • When we say “Sellora Apps,” we mean the official “Sellora App” for iOS and Android, downloadable from the Apple App Store or Google Play Store.
  • When we say “you” or “your,” we mean any user of the Sellora Services or any person who has notice of these Terms of Use.
  • When we say “Terms of Use,” we mean these Terms of Use and all other terms and policies posted by Sellora on sellora.com (and any updates by Sellora to these Terms of Use and those terms and policies).
  • When we say “Content,” we mean merchandise information, product descriptions, reviews, comments, messages, communications, feedback, submissions, suggestions, questions, and other information, data, content, and materials (including images, text, and photographs).
  • When we say “Ideas,” we mean ideas, concepts, feedback, and know-how that you make available in connection with the Sellora Services.
  • When we say “make available,” we mean post, transmit, publish, upload, distribute, display, provide, or otherwise submit or make available.
  • When we say “Materials,” we mean Content that Sellora Entities make available on or through the Sellora Services.

WARRANTY DISCLAIMERS AND LIABILITY LIMITATIONS:Please note the warranty disclaimers and limitations on Sellora’s liability explained in Sections 15 and 16, respectively.

UPDATES: We may update these Terms of Use from time to time by notifying you of such changes by any reasonable means, including by posting a revised Terms of Use on sellora.com. Any such changes will not apply to any dispute between you and us arising prior to the date on which we posted the revised Terms of Use incorporating such changes or otherwise notified you of such changes. You agree that it is your responsibility to regularly check sellora.com for any updated Terms of Use. By continuing to use or access any of the Sellora Services after we post any changes, you accept the updated Terms of Use. The “Last Updated” legend above indicates when these Terms of Use were last changed.

2. Your Use of the Sellora Services

You certify that the Content you provide on or through the Sellora Services is accurate and that the information you provide is complete. You are solely responsible for maintaining the confidentiality and security of your account, including username, password, and PIN. Sellora is not responsible for any losses arising out of the unauthorized use of your account. You agree that Sellora does not have any responsibility if you lose or share access to your device. Any agreement between you and the issuer of your payment method will continue to govern your use of such payment method on the Sellora Services. You agree that Sellora is not a party to any such agreement, nor is Sellora responsible for the content, accuracy, or unavailability of any method used for payment. Your account may be restricted or terminated for any reason, at our sole discretion. Except as otherwise provided by law, at any time without notice to you, we may (1) change, restrict access to, suspend, or discontinue the Sellora Services or any portion thereof, and (2) charge, modify, or waive any fees required to use any services, functionality, or other content available through the Sellora Services.

In connection with the Sellora Services, you will not:

  • Make available any Content that violates the content guidelines set forth in Section 3.C (Prohibited Content) below.
  • Make available any virus, worm, Trojan horse, spyware, or other harmful computer code.
  • Use the Sellora Services for any commercial purpose, or for any purpose that is fraudulent or unlawful.
  • Harvest or collect information about users of the Sellora Services.
  • Interfere with or disrupt the operation of the Sellora Services, including by hacking or defacing any portion thereof.
  • Reproduce, modify, adapt, translate, create derivative works of, sell, rent, lease, distribute, or otherwise exploit any portion of the Sellora Services without Sellora’s express prior written consent.
  • Reverse engineer, decompile, or disassemble any portion of the Sellora Services, except where prohibited by applicable law.
  • Remove any copyright, trademark, or other proprietary rights notice from the Sellora Services.
  • Frame or mirror any portion of the Sellora Services without Sellora’s express prior written consent.
  • Systematically download and store any Materials.
  • Use any robot, spider, or other automatic device to scrape or data mine the Sellora Services without Sellora’s express prior written consent.
  • Cause injury to any person or entity.
  • Violate any law, rule, regulation, or these Terms of Use.
  • You will not use the Sellora Services or Sellora’s name, logo, or brand to (1) send unsolicited or unauthorized Content, including advertising, promotional materials, or spam; or (2) use any meta tags or hidden text utilizing a Sellora trademark, logo, or product name without Sellora’s written consent.

    3. Content and Ideas

    A. Submitting Content and Ideas

    Sellora provides functionality that enables users to make available Content and Ideas in connection with their use of the Sellora Services. You acknowledge and agree that you are responsible for all Content and Ideas you make available. You represent and warrant that (1) you have the authority to grant the rights in such Content and Ideas as set forth in these Terms of Use; and (2) such Content and Ideas, and their use, will not violate any term of these Terms of Use.

    B. Sellora’s Rights to Use Content and Ideas

    You grant to Sellora a royalty-free, perpetual, irrevocable, worldwide, unlimited, nonexclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform, and display any Content that you make available, in any media or medium, and in any form, format, or forum. You further agree that Sellora is free to use any Ideas for any purpose. Sellora may sublicense its rights in Content and Ideas. Sellora is under no obligation to (1) maintain any Content or Idea in confidence; (2) pay compensation for any Content or Idea; or (3) respond to any Content or Idea.

    C. Prohibited Content

    You agree that you will not make available Content that:

    • Is false, fraudulent, inaccurate, or misleading.
    • Contains confidential personally identifiable information.
    • Violates any laws or is otherwise tortious.
    • Infringes on the rights of others, including patent, copyright, trademark, or privacy rights.
    • Is obscene, indecent, pornographic, or objectionable.
    • Is derogatory, defamatory, threatening, harassing, abusive, or hateful.
    • Victimizes, harasses, degrades, or intimidates based on religion, gender, race, or other protected characteristics.
    • Is violent, threatening, or promotes violence.
    • Contains advertisements, solicitations, or spam without Sellora’s permission.
    • Impersonates another business, person, or entity.
    • Violates any policy posted on sellora.com.

    4. Monitoring by Sellora

    Sellora has the right (but not the obligation) to monitor, evaluate, and analyze Content and any use of the Sellora Services to determine compliance with these Terms of Use. Sellora may edit, move, delete, or refuse to make available any Content for any reason, including violation of these Terms of Use. You are solely responsible for any Content you make available, and you agree to indemnify Sellora for all claims resulting from such Content.

    5. Materials Available through Sellora Services

    Sellora and its suppliers may make available various Materials. The Materials are for informational purposes only, and errors may appear. Before relying on any Materials, you should confirm any facts important to your decision. Sellora Entities make no warranty as to the reliability, accuracy, or completeness of any Materials. If you find an error, please contact us at legal@sellora.com.

    6. Merchandise

    The Sellora Services may make available listings, descriptions, and images of goods and services (“Products”). We make no representations as to the completeness, accuracy, reliability, or timeliness of such listings, descriptions, or images. Information and availability are subject to change without notice.

    We strive to accurately display Product attributes, including colors, but cannot guarantee that your monitor’s display will reflect actual product color. Weights, measures, and descriptions are approximate. Products are intended for sale to adults.

    Sellora is not responsible for content on the Sellora Services that you find offensive or objectionable. Sellora is not liable for the performance of goods or services provided by third parties. Always read labels, warnings, and directions provided with the Product before use. For additional information, contact Sellora at legal@sellora.com. If a Product is not as described, your sole remedy is to return it in unused condition, per Sellora’s return policy on sellora.com. You are responsible for complying with all applicable laws regarding the purchase and use of any Product.

    7. Third Party SitesM

    References to third-party names, marks, products, or services, or links to third-party sites, are not an endorsement by Sellora. Sellora is not responsible for the content or actions of any third-party site. Your use of such sites is at your own risk and governed by their terms and policies.

    8. Placing an Order

    A. Order Acceptance and Billing

    You represent and warrant that you have the right to use any payment method provided to us. By providing payment information, you authorize Sellora to use the payment method for purchases made through the Sellora Services. All billing information must be truthful and accurate. Sellora reserves the right to refuse or cancel an order for any reason, including inaccuracies or fraud. If your order is canceled after payment, we will issue a credit to your payment method. Sellora may request pre-authorization for some orders, which may be held by your card issuer temporarily.

    By confirming your purchase, you agree to accept and pay for the Products, as well as applicable shipping, handling, taxes, and fees. You will not be charged until the order has shipped, except for orders paid with gift cards or digital wallets, which are charged at the time of order.

    Sellora may limit the quantity of items purchased per person or order and prohibit sales to resellers. “Reselling” means purchasing Products from Sellora for commercial sale to a third party.

    B. Pricing Information; Availability

    Sellora cannot confirm the price or availability of an item until after your order is placed. Pricing or availability errors may occur. Receipt of an order confirmation does not constitute acceptance of an order. Sellora may cancel orders with pricing or availability errors, even after confirmation, and notify you of such cancellation.

    C. Promotional Codes

    Promotional codes are limited, may expire without notice, and are void where prohibited. They are not redeemable for cash and are subject to cancellation or change at Sellora’s discretion.

    D. Gift Cards

    Your purchase and use of gift cards are subject to Sellora’s gift card terms, available at sellora.com/gift-cards.

    9. Shipping and Delivery

    Products will be shipped to the address you designate, subject to shipping restrictions on sellora.com. Risk of loss and title pass to you upon delivery to the carrier. Delivery outside the United States may be limited. Estimated delivery times depend on the shipping method and destination.

    10. Export Policy

    You acknowledge that Products sold through Sellora Services are subject to U.S. customs and export control laws and may be subject to laws of the country where Products are manufactured or received. You agree to comply with all applicable laws and not to transfer Products to any territory, person, or entity prohibited by U.S. law.

    11. Intellectual Property

    The Sellora Services and all Materials, including copyrights, trademarks, and other intellectual property rights, are owned or licensed by Sellora and protected by U.S. and international laws. Subject to your compliance with these Terms of Use, you may access, view, download, and print Materials for personal, non-commercial use only, without modifying or altering them. You may install and use the Sellora Apps on a mobile device you own or control, solely for personal, non-commercial use. No license, right, title, or interest in the Sellora Services or Materials is transferred to you. Any other use, including reproduction or distribution, is prohibited.

    12. Procedure for Making a Claim of Copyright Infringement

    If you believe your work has been copied in a way that constitutes copyright infringement, please contact us at legal@sellora.com with a description of the copyrighted work, the location of the alleged infringement, and your contact information.

    13. Privacy

    Personal information provided through the Sellora Services will be used in accordance with Sellora’s Privacy Policy, available at sellora.com/privacy, which may be updated from time to time.

    14. Third-Party Software & Licensing Notices

    The Sellora Services may include third-party technologies subject to additional terms, available at sellora.com/third-party-notices.

    15. Disclaimer of Warranties

    THE SELLORA SERVICES, AND ALL CONTENT, MATERIALS, PRODUCTS, AND OTHER ITEMS, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. NO SELLORA ENTITY MAKES ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SELLORA SERVICES OR THE CONTENT, MATERIALS, OR PRODUCTS. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, SELLORA ENTITIES DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

    YOUR USE OF THE SELLORA SERVICES IS AT YOUR SOLE RISK. THIS SECTION DOES NOT LIMIT ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER. SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THESE LIMITATIONS MAY NOT APPLY TO YOU.

    16. Limitation of Liability

    TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, SELLORA ENTITIES WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL LOSSES OR DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, OR COMPUTER FAILURE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NO SELLORA ENTITY WILL BE LIABLE FOR ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY USER. NO SELLORA ENTITY WILL BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE FEES PAID BY YOU IN CONNECTION WITH YOUR USE OF THE SELLORA SERVICES DURING THE SIX (6) MONTH PERIOD PRECEDING THE DATE ON WHICH THE CLAIM AROSE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

    17. Indemnification

    You agree to defend, indemnify, and hold Sellora Entities harmless from any liabilities, claims, damages, costs, and expenses arising from your misuse of the Sellora Services or breach of these Terms of Use. Sellora may assume defense and control of any matter subject to indemnification.

    18. Disputes, Arbitration, and Applicable Law

    PLEASE READ THIS SECTION CAREFULLY. IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

    Arbitration Agreement

    EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, ALL DISPUTES ARISING OUT OF OR RELATED TO THESE TERMS OF USE OR ANY ASPECT OF THE RELATIONSHIP BETWEEN YOU AND SELLORA, INCLUDING PRODUCTS OR SERVICES, WILL BE RESOLVED THROUGH FINAL AND BINDING ARBITRATION BEFORE A SINGLE NEUTRAL ARBITRATOR. YOU AND SELLORA WAIVE THE RIGHT TO SUE IN COURT OR HAVE A JURY TRIAL.

    Class Action and Mass Action Waiver

    ANY ARBITRATION WILL TAKE PLACE ON AN INDIVIDUAL BASIS. YOU AND SELLORA WAIVE THE RIGHT TO BRING, HEAR, OR ARBITRATE ANY CLASS, COLLECTIVE, OR MASS ACTION.

    Initiating a Demand for Arbitration

    Arbitration shall be initiated by sending a written demand to: Sellora, LLC, 1703 Evans Rd., Apt# 14211, San Antonio, Texas 78258, via first-class mail, FedEx, or UPS. The demand must include your contact information, legal claims, remedy sought, and original signatures.

    Filing a Demand for Arbitration

    Arbitration will be administered by the American Arbitration Association (AAA) per its Consumer Arbitration Rules, available at www.adr.org/consumer.

    Conduct of Arbitration

    The arbitrator will follow these Terms of Use and the law, with proportional discovery and the right to file dispositive motions. Hearings may be conducted remotely unless an in-person hearing is deemed necessary.

    Applicable Law

    The Federal Arbitration Act governs this section. If not applicable, Texas law applies without regard to choice-of-law principles.

    19. Termination

    These Terms of Use are effective until terminated by you or Sellora. You may terminate by discontinuing use of the Sellora Services. Sellora may terminate without notice if you fail to comply with these Terms. Sections including “Your Use of the Sellora Services,” “Content and Ideas,” “Indemnification,” “Disclaimer of Warranties,” “Limitation of Liability,” and “Disputes & Arbitration” survive termination.

    20. General

    These Terms of Use represent the complete agreement between you and Sellora. They do not create any partnership or agency relationship. If any provision is unenforceable, it will be reformed to be enforceable, and other terms remain in effect. Texas law governs, except as provided in Section 18. You may not assign your rights under these Terms without Sellora’s consent. Notices may be posted on sellora.com or sent via email or mail.

    21. Filtering

    Parental control protections are available to limit access to harmful material. Information is available at https://en.wikipedia.org/wiki/Comparison_of_content-control_software_and_providers. Sellora does not endorse these products.

    22. How to Contact Us

    Contact us at legal@sellora.com or by mail at: Sellora, LLC, 1703 Evans Rd., Apt# 14211, San Antonio, Texas 78258. Do not include sensitive information in email correspondence. Texas residents may contact the Texas Department of Licensing and Regulation at P.O. Box 12157, Austin, TX 78711, or by telephone at (800) 803-9202.

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